Communicating During an Emergency

Communicating During an Emergency:
Alternatives to Phone Calls

I am based on the Florida Gulf Coast. For the past week or so, we have been watching Hurricane Dorian. As the storm gets closer to Florida, the misinformation starts circulating.  And there is a whole lot of misinformation circulating when it comes to communicating with others during an Emergency Event.

Facebook and Twitter are riddled with posts about which app to download so you can still communicate when you have no service.  Cell phones are great, but they are not magic. NO APP will work when you have no service whatsoever. But there are many apps that will function perfectly fine when cell service is down and internet service is up.  You need to have some strategy in mind that does not rely on voice communications and/or working cellular service.  You do need to plan for how you will contact folks when cell lines are overloaded.  In this article, we'll look at what you need to do to prep for this type of situation.

Why Can't I Depend on Cell Service During an Emergency?

Unfortunately, our cell towers are overloaded in many places. Different towers have different carriers, and often, your carrier may not have service on a particular tower. Additionally, different towers have different capacities. During emergencies, certain frequencies may be set aside for Emergency Officials and Governmental communications only, leaving little capacity to serve other callers.  Voice calls are more taxing on the infrastructure than data transmissions, so calls may not go through. Additionally, cell service transmitters are often the first thing to fail in any type of storm.  For this reason, it is better for everyone if you limit voice communications and switch to data communications, whenever possible.  If you must use voice communications, it is preferable to use those that rely on wifi or VOIP, rather than those that utilize the over-taxed cell system.

They DO NOT Have Your Password

That Password They Have is Most Likely an Old One;
They STILL Are NOT Watching You Through Your Webcam

Not too long ago, we discussed the latest e-mail scam, in which they claim to be recording you through your webcam.  Well, the scammers have upped their threats, and you may be the recipient of multiple e-mails threatening to release illicit videos if you do not pay a ransom.  And these latest e-mails have a twist: they include your password! But not to worry; they are NOT legit.

When you see the password they include, you will most likely panic, as you will recognize the password as one you have used.  But most likely, it is not a current password. In my case, the e-mail included one of the earliest passwords I used on the Internet, and one I haven't used much in over a decade.

Telephone Phishing: Voicemail Messages You Should NOT Return

Phishing Phone Calls:
No, There is No Warrant for your Arrest,
and the Police are NOT on Their Way

DO NOT Return a Scammer's Call

Today's world is full of people who are fraudulently trying to separate you from your hard earned money.  Phishing has become a real problem on the Internet, something we've talked a lot about on this blog in the past.  Spoofed e-mails. bad links, text message spam, and malicious Facebook Posts are common ways in which the fraudsters attack.  

But what about offline? Are you safe from phishing attacks if you do not use the Internet at all? Unfortunately, the answer to that question is no.  As people get wiser about online attack strategies, the Bad Guys have begun to attack you offline.  And one of the most prevalent methods of offline phishing uses your telephone.

Today, we're going to look at Phone Phishing.  We are also going to look at two phishing attempts, both employing voicemail.  In both cases, these are examples of voicemails you should NOT return.

E-Mail Deactivation Scams

No, Your E-Mail Account Is NOT About to be Closed

Account Closure E-Mails are Another Form of Phishing

 

Account Deactivation E-Mails

Have you received an e-mail stating your ISP is going to deactivate your e-mail account? Did you panic?  Well, you can relax, as these "Account Closure" e-mails are just another form of phishing, and they can safely be junked.

To review, phishing is a form of spam. in which the bad guys try to steal your personal information by impersonating someone trustworthy.  We've talked about phishing many times in the past.  The Bad Guys use sophisticated tactics to try to separate you from your personal information, often so they can impersonate you and/or steal your identity.  E-mails threatening to close your e-mail account if you do not click on a link are no different.

Ask My Buddy and Alexa Can Summon Help in an Emergency

Alert Your Personal Emergency Network
Using Only Your Voice,
 with Alexa and Ask My Buddy

Turn Your Smart Speaker into an Emergency Alert Device

Alexa and other Smart Home technologies can make life a lot easier for people who live alone, people who have disabilities, and a lot of older people.   Smart Home technologies and Smart Speakers can automate a lot of tasks, and make physical tasks simpler for those with physical limitations.  Smart speakers and other assistive technologies can help a person continue to live independently, in his or her own home, for a longer time. But what these technologies cannot yet do is to call 911.  Wouldn't it be great if Smart Speakers, like the Amazon Echo or Google Home, could summon help when an individual needs it?  Well, now they can, thanks to a service called "AskMyBuddy.net."

I've Fallen and I Can't Get Up

Most of us have seen the commercials. A senior citizen is in distress, but s/he cannot get to a telephone to summon help.  However, the individual wears a pendant, and by pressing a button, s/he can summon assistance from a personal emergency alert network.  And although these devices are marketed to seniors, I know a few women and people with disabilities who live alone and wish they had this "yell for help" capability, but they do not want another monthly expense, especially when they figure they will not use it often. Many people in this category have Alexa or a similar Smart Speaker.    However, despite the fact Alexa has limited calling abilities, she cannot dial 911, no matter how many times you ask her to.  Wouldn't it be nice if Alexa could summon emergency help with a voice command?

Delivery Notification Scams

Holiday Shopping Season Brings Out
the Delivery Notification Scammers

Do NOT Get Phished by a Bogus Delivery Notice

Black Friday and Cyber Monday set online ordering records this year.  US shoppers spent over $1.59 billion on Cyber Monday alone. Millions of online orders were placed during the past week. And of course, that means millions of packages will be delivered by UPS, USPS, and FedEx. That also means these companies will be sending out millions of delivery notification e-mails.  But does that mean all of these delivery notices are legit? Of course not. 

The scammers do not discriminate. They pretend to be from UPS, The Us Postal Service (USPS), FedEx, and even DHL.  They may claim to need more information from you in order to deliver a package, or they may claim to hold tracking information.  They may claim there is postage due, and you need to click on a link to arrange payment. They may use official looking graphics, or they may be sent in plain text.  And they may or may not be caught by a junk mail filter.

These scams are so ubiquitous that FedEx, USPS, UPS, and even DHL warn against them on their own websites.   UPS offers an 83 page PDF with examples of fraudulent e-mails.  Today, we're going to look at some of these bogus e-mails, so we can learn what to look out for and avoid getting scammed.

Tech and a Storm Event Part 2: Communications--What Worked and What Didn't

Surviving a Storm Event, Part 2:
Communications: Winners and Losers

 

This is Part 2 in a series about surviving a Storm Event and its aftermath.  Part 1 discussed Lighting Solutions for your Emergency Kit, and it can be found here.  Having recently lived through Hurricane Irma, Techlaurels is sharing lessons learned from the storm.

As most people know, Irma severely impacted Florida, including the Island where Techlaurels is physically located. While some areas were hit worse than others, most Floridians experienced gas shortages, extended power outages, and a loss of utilities. While power and utilities have been restored, Florida is still cleaning up Storm Debris.  Forecasters warn that we can expect October to be an active Hurricane month. Most of us are NOT waiting for another evacuation to be called. We are restocking our Emergency Kits now. We are also looking at the services that failed us, and reassessing what worked and what did not.

Many of us felt extremely communication-challenged throughout the Storm.  When you are living in the Information Age, it's hard when you cannot access the news or Social Media.  In addition, the little information you're able to receive is plagued with urban legends and false assertions.  Today, we are going to discuss what worked and what did not when it came to communications during the storm.