Alexa Says My Device is Not Responding: What Do I Do?

Smart Home Glitches and How to Resolve Them:

Fixing Issues with Amazon's Alexa

Smart Home devices are fantastic, when they are working properly.  But like any other electronic device, Smart Devices can experience errors.  So what do you do when you ask Alexa to turn on the lights, and she tells you a device is not responding?  Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices.

Alexa Says "I'm Having Trouble Connecting to the Internet."  What Do I Do?

Like any wi-fi device, Alexa can experience connectivity issues.  A user generally discovers the Echo or Dot has lost connectivity when they issue a command, and Alexa responds with "I'm having trouble connecting to the Internet right now."  Additionally, the light ring will flash red rather than blue.  Despite the fact my Dot is the closest device to my router, it seems to experience connectivity problems more often than my other Alexa-enabled devices.

Sometimes, connectivity issues are caused by a blip in the wi-fi. This blip might be caused by interference from a microwave, a cordless phone, a back-up beeper, or any number of things that can cause wi-fi "noise."  I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself.  If it doesn't, the next step is to reboot the malfunctioning Alexa device.  You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in.  That way, I do not inadvertently turn off the microphone by mistake.  Like with most electronic devices, rebooting can clear about 80% of issues.  

Creating Groups with Alexa (Smart Home Series, Part 8)

Make Your Smart Devices Work Together
by Creating Alexa Groups

Control Devices Made by Different Manufacturers
with a Single Voice Command

  

This is Part 8 in a series about building an Alexa compatible Smart Home, and about learning to use the Alexa App.  Previous articles focused on setting up and using Alexa, as well as setting up a Smart Plug and a Smart Lighting System.  You can find Part 1 of this series here, as well as links to all 7 previous chapters in the Sidebar.

Today we're going to discuss something we've touched upon in previous articles: setting up Groups in Alexa. Setting up groups allows you to control various Smart Devices with a single Alexa command.

What is an Alexa Group?

 A Group is merely a collection of devices, gathered together, so you can control all at once.  We briefly touched on Groups in Part 1 of this series, in the section called "How Does the Echo Help with Your Smart Home?"  As noted then, each Smart Device comes with its own app that you typically need to use to set-up the device. Without the help of Alexa, you'd also need to use the app to control the device. This is all well and good when you have only Smart Devices from a single manufacturer, AND if you do not want to control things with your voice. But what if you have some Smart Light Bulbs, like a few Hue Lights, and other lights on Smart Outlets, like the WeMo? Do you really want to have to open a few different apps just to turn on your lights?  Setting up Alexa groups eliminates the need to do that.

A group is simply a set of devices and/or scenes, saved under a specified name. It is very similar to the concept of "rooms" used by the Hue Lighting System, except it's a thousand times more flexible. A group can consist of one or more device.  You may then activate the device or devices with a single command word.

For example, I have Hue Bulbs in both my bedroom and office. Both these rooms are on my top floor. I also have bedside lights controlled by a WeMo Smart Outlet.  I have all of these lights in a group called "Upstairs."  I can turn them all on by saying "Alexa, turn on Upstairs." Without this grouping, I'd have to say "Alexa, turn on Bedroom" to turn on the Hue Light in the bedroom, "Alexa, turn on Office," to turn on the Hue Light in the Office, and "Alexa, turn on Bedside," to turn on the bedside WeMo. Because I have all 3 lights in a group called "Upstairs," instead I can just say "Alexa, turn on Upstairs," and she turns on all 3 lights.

So Alexa allows me to place items from different rooms and  manufacturers into "groups" for easy control, as well as adding voice control capabilities to those devices.  It allows me to control sets of devices without having to open several apps. I can also add "Scenes" from the device's own app into an Alexa Group.  I can then access all those things at once, merely by commanding Alexa with the name of that group. Grouping can take a half dozen different commands, and unite them into a single word.

How Do I Set Up an Alexa Group?

You use the Alexa App to set up your Alexa Groups, of course. You can set up groups using either the ios (Apple) app, the android app, the Fire Tablet app, or the browser-based Alexa Web Portal. Before diving in, you need to make sure you have all of your apps and devices linked and prepared. So it's best to check those things first, and then you can go on and get grouping.

The Alexa App, In-Depth, Part 3 (Smart Home Series, Part 4)

The Alexa App, In-Depth, Part 3:
Extending Alexa with Skills

Adding Additional Alexa Skills, and
Fun Things to Do with Alexa

This is Part 3 of an in-depth look at Amazon's Alexa app and the Echo Family of Alexa-enabled devices. Part 1 introduced the Alexa app, talked about setting it up, accessing menus, using Alexa as a media and audiobook player, as well as pairing devices to the app. Part 2 looked at all the submenus in the settings section, as well as about lists, alarms, and reminders. It covered personalizing your devices, setting up news briefs, setting your location, changing your wake word, and changing other Alexa defaults. Part 2 discussed pairing accounts to Alexa, as well as customizing news and sports briefings, pairing a calendar, changing your music streaming defaults, and voice purchasing with Alexa.  Part 2 covered customizing almost every Alexa setting that can be customized. Today, we're going to get to the fun stuff.  Alexa can do a lot that's fun, inane, or just silly. Some of these things are available natively, while others require enabling skills.

What is an "Alexa Skill?

When you get a new Smartphone, it comes with certain abilities, like voice dialing, messaging, and a camera. It may not come with things like Facebook or a photo editor, but you can easily go to the App Store to add these capabilities. Likewise, a new PC comes with little more than a web browser pre-installed.  You usually download or install additional software.  Your Echo device comes with a lot of functionality built-in, but you can extend it through adding new skills.

An Alexa skill is like a phone app or a software program. It is a little program that will add new features to an Alexa compatible device.  Presently, all Alexa skills are voice-driven.  (That may change as Amazon develops Alexa devices with screens or cameras, like the Look and the Show.) And rather than "installing" a skill, you merely have to "enable" it.